Resolution unresolved

[Jan Šimek]

Hi,

i have tried to make resolution status resolved, but even though I have made postfunctions for transition to DONE, resolution still keeps showing as unresolved.

Which actually brings a lot of problems, because "reports" in that time shows, that there are no resolved issues, which is actually incorrect.

Any ideas?

Thanks

[Jan Šimek]

I have solve that changing ou settings.

[Nic Brough -Adaptavist-]

You said "I have added resolution to all steps (create, edit, view) ", which reads as you entering a resolution when you create the issue.

[Nic Brough -Adaptavist-]

You said you are resolving issues as they are created.  That's broken data.

[Nic Brough -Adaptavist-]

That automation is not fixing the duff data you are putting in, it's just doing what a post-function would do at certain times.

It doesn't repair the broken data you are putting in.

[Nic Brough -Adaptavist-]

Argh, NO, that's exactly the wrong thing to do.

You are now resolving all your issues as they are created or edited, so you've made a complete nonsense of all Jira's reporting on open and closed issues.

You should only put the resolution field on screens used in transitions that move an issue into a closed status.  You should have a post function to clear it on "re open" transitions.  

[Nic Brough -Adaptavist-]

You have control over your workflow, if it is incorrect, it means one of your admins has introduced a problem into it (or neglected something if they created if from scratch)

[Nic Brough -Adaptavist-]

Value is the content of the field (when it has one).

So you are saying your post-function is not working.  Could we see the configuration of it - both the summary in the workflow edit where all the post-functions are listed, and the content of the post-function (when you edit it from the summary)

[Jason M_]

Check one of the ticket histories for any updates to Resolution after moving ticket to closed status. Also check the transition post function for any errors after closing a ticket.

If there's no update for Resolution, either your workflow + post function was not published (as stated above), or perhaps you set the post function on the wrong transition. 

Also what post function are you using? I typically use the standard "Update Issue Field" method to set Resolution.

[Jan Šimek]

It did help actually. Thanks

[Nic Brough -Adaptavist-]

Does your post function set the resolution to a value?  Have you published the workflow (if you were editing an active workflow, it goes into a draft mode, not changing the original until published)

[Jan Šimek]

Yes at the first time I have put it into create as well - i thought, that if it is not there, that it might be issue, but then I quickly realized, that reporter can choose the resolution and that is not what you want.

So I have stick it only to Edit and View - i still dont know though, what resolve screen does. But i have never used it, so i guess not much?

[Jan Šimek]

No, no, no I did not mean it this way. I am resolving issues as they are transitioned to any of DONE statuses.

[Jan Šimek]

I don´t understand what you mean? What broken data? 

[Jan Šimek]

Actualy I am not, because I have only put the resolution field in the screens and set this automation.

[Jan Šimek]

I have added resolution to all steps (create, edit, view) and set automation, which is changing it for any request when it comes to certain fields. Which solved my issue.

[Jan Šimek]

Yeah, since I am the admin I will have to go through it all, but to be honest I do not have a clue, why it would not work.

[Jan Šimek]

Hey, I have checked previous older requests and in history there is not even a mention about Resolution. Which brings me to my other question: if my workflow is incorrect how is it possible? Because I know for a fact, that the issue is in our DONE status, even though it is called somehow. What can be wrong in this case?

Thanks

[Jan Šimek]

I have published workflow, post function is set to resolved. Not sure what you mean by value?