Check server.xml after trying to enable HTTPS - Jira now have problem with HTTP

[Kenan Becarevic]

We followed all the steps within this link (https://confluence.atlassian.com/adminjiraserver/running-jira-applications-over-ssl-or-https-938847764.html?_ga=2.151090545.931027183.1562682248-1268070891.1561965617)  and there were no problems until the last part where we have to make edits in server.xml file. After that we can not make the jira server to be avaliable again. What should we change in server.xml to make it work again? 

The web.xml is now with deleted lsat part for HTTP and HHTPs redirection from the link that we followed to make these changes. 

Update: now it is not possible to use tabs on Dashboard (tabs Dashboard, Projects, Issuse, Boards). And it is not possible to login from Dashboard. That is problem after making to work only HTTP for our Jira software. 

[Amith Mathur {Appfire}]

Hi @Kenan Becarevic , 

Can you let us know the error message you are getting when you start JIRA? 

Is your server.xml file similar to the below one? Can you please let us know the type of certs you are using? 

<Connector port="8443" protocol="org.apache.coyote.http11.Http11NioProtocol"
              maxHttpHeaderSize="8192" SSLEnabled="true"
              maxThreads="150" minSpareThreads="25"
              enableLookups="false" disableUploadTimeout="true"
              acceptCount="100" scheme="https" secure="true"
              sslEnabledProtocols="TLSv1.2,TLSv1.3"
              clientAuth="false" useBodyEncodingForURI="true"
              keyAlias="jira" keystoreFile="<Jira_HOME>/jira.jks" keystorePass="changeit" keystoreType="JKS"/>

Thanks,
Amith Mathur

[Kenan Becarevic]

Thank you for your answer. We now made changes so that Jira works only on HTTP, but there are some problems (I wrote update part in post). 

Also, I checked that now we get error message when we want to add user to group jira-software-user so that now we can not provide login for new users.

server.xml looks like this now (active only HTTP connector): 

<Connector acceptCount="100"

relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;" bindOnInit="false" connectionTimeout="20000"

disableUploadTimeout="true" enableLookups="false"

maxHttpHeaderSize="8192" maxThreads="150"

minSpareThreads="25" port="8080"

protocol="HTTP/1.1" useBodyEncodingForURI="true"/>

[Kenan Becarevic]

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