Classic Kanban Backlog not showing issues

[Polycade]

Hi All,

I have several Next-Gen projects built and populated with issues.

I am trying to figure out how to make a Kanban board that allows issues from all of my projects. After much research in the forums, I ended up creating a Classic Kanban project and put my board in there (I really wish we could have global boards rather than requiring them to be attached to a specific project, but I digress...).

In the Board Settings, I created a filter that selects from several projects. I also activated the Kanban Backlog. I have 30 tickets whose status is "Backlog" that SHOULD show up (I see the numbers in the column editor for the board), but when I go to the Backlog nothing is there (well, 1 issues is there, but I cannot figure out why).

First off, is this the best way to do this? I have used project-spanning boards many times before, but I have never set one up...

Second, why is this not working? I spent the better part of yesterday trying to sort this whole mess out, and now I just need to get on with my life.

Any help GREATLY appreciated!

Chris

ADDITIONAL NOTE:

I found I was able to do this with a Classic Scrum board, which leads me to believe that, somehow, the filters used by the Kanban board are not applying to the Kanban Backlog. Not 100% sure that is the case, but it appears that way.

When doing this in Scrum, everything works as expected. I set the board filters to include all projects, and the Backlog shows everything. From there I can add issues from any project to my sprint.

My problem is, I don't necessarily want to work with sprint, and the over head of maintaining them, rolling issues over into the next sprint, etc. is not something my team needs to engage in...

[Ste Wright · Accepted solution]

Hi @Polycade

The classic board is your only option for now.

There is a suggestion to vote/watch for this - see: JSWCLOUD-17444 

As for creating the Kanban Board - this worked for us fine including with the Kanban Backlog. Some basic things to check/try first:

1. Ensure the board filter is picking up all the projects needed - and there are no limitations such as status, etc. I created our filter first then created the board using the existing shared filter.
2. Ensure you have the permissions to access issues in each Next-Gen project in your filter (managed via the Next-Gen's project settings) 
3. Go to Options (3-dots icon) > Board Settings > Columns and check you've mapped all the statuses to each column. As these are Next-Gen projects, you'll have multiples of the same status (eg. if you have 4 projects in the filter, you'll have 4 "To Do" statuses in the column view). This is because each status is treated as a unique value, not a central list of statuses like in Classic.

Let us know if any of these rectify the issue.

Ste

[Polycade]

Hi Stephen,

Thanks for the response. My issue is not so much with the Next-Gen boards (I just put that in there for context, in case it was relevant), but rather with the fact that I was able to see cross-project tickets on the Kanban board, but not in the Kanban Backlog.

Let me try your instructions and see if I can get it to work.

[Jack Brickey]

That should not be the case. If you create a kanban board you should be able to do so with a cross-project filter and the backlog should display issues from all projects according to the filter.

[Ste Wright]

Hi @Polycade

Awesome - let us know if any work.

As Jack mentions the Kanban Backlog should display issues based on the filter like the board itself - assuming the columns are setup correctly.

Another thing to check if none of the three options above work is whether a quick filter or search is applied on the board anywhere - which would be limiting the results you see.

If none of these work - perhaps send us a few screenshots of the filter, the board/backlog and the column setup? This will help us visualise the issue :)

Ste

[Polycade]

Hi Stephen and Jack,

First off, it worked!

I suspect that somehow my lack of familiarity with the free version of Jira (my experience is almost exclusively with paid versions), and then trying to use the Next-Gen stuff, along with trying out Kanban over Scrum... I must have screwed something up.

I am 95% sure that I did not have any filters that would have interfered, and I know that I set the overall board filter to include all projects (like I said, the board was showing everything but the backlog was not).

At any rate, I ended up rebuilding all of my projects as Classic Kanban projects, including my master project (the one that holds a board that aggregates the other projects), and now everything is working as I expect and hope.

Thanks for the guidance, my team and I are much obliged! Hope you are all staying safe and healthy.

C