Cloned Case Log

[Jeremy Banks]

When a case is cloned, the new case is linked to the old case. Is this documented in a data field anywhere? I want to create a filter and see the original case it was tied to. 

[Nic Brough -Adaptavist-]

No, the link created is the "documentation" that the issue was cloned.  You can see "links" in the issue navigator (search results), which would show up the clone link.

[Jeremy Banks]

Thanks Nic! We will be using an API to Tableau eventually and want to know when cases are linked. It makes it difficult if the only way to tell a case was cloned is by clicking into the case. Can you think of a way around this? Maybe a way to set a field?

[Nic Brough -Adaptavist-]

You could write a listener that picks up the cloning/create event, checks for the clone link is in the event and tags something into a field.  Or your Tableau connector could look for the link itself?