Cloning Tickets

[Heather Morgan]

I am trying to clone tickets.  When I clone them, none of the comments and/or screenshots from the previous ticket are coming over.   I chose the attachments option and the attachments did come over.  

Is there something else I need to do to ensure the comments and/or screenshots also come over?

[John Funk]

Hi Heather,

Out of the box Jira will not provide that functionality when you clone a ticket. You will need an add-on such as Deep Clone. 

[Marlene Kegel - codefortynine]

It's indeed possible to clone comments and attachments with our Jira cloud app Deep Clone for Jira. 

Don't hesitate to get in touch with our support if you have questions or feedback, @Heather Morgan .

[Heather Morgan]

Thank you both!