Cloning issue notifications are not getting

[Prasad Reddy]

We have two projects service and software. I have cloned all the issues from service to software and the notifications are not getting to the cloned issues in software project. I added send email automatuion rule still it is not working?

[Marc - Devoteam]

Hi @Prasad Reddy 

Welcome to the community.

issues cloned don't get updates placed on the original issue, this could be achieved by automation.

• 1st question is why clone the issues and don't work in the service project?
• 2nd, you mentioned an automation, but:
  
  Whenever you ask for help with an Automation Rule it will help us to help you if you provide:
  • 1. what type of project is this (e.g., company-managed, team-managed, etc.), 
  • 2. images that show your complete rule.
  • 3. images showing the details of any relevant actions/conditions/branches.
  • 4. images showing the Audit Log details for the rule execution.
  • 5. Explain where the issue is.

[Oscar Yeung]

Hi @Prasad Reddy 

As Marc mentioned, cloned issues don't automatically receive updates from original issues. However, there are several approaches that might help:

1. Ensure both projects have appropriate notification schemes configured in Project Settings > Notifications.

2. For your automation rule to work correctly, you'll need to:
- Ensure the rule is activated for the correct project
- Verify trigger conditions are being met
- Check the Automation Rule Audit Log to confirm if the rule is firing

For teams requiring advanced notification capabilities between linked or cloned issues, our Notification Assistant for Jira app provides specialized features for cross-project notifications. It allows precise control over which updates trigger notifications and can maintain notification synchronization between original and cloned issues. Here is a link to it on the Atlassian Marketplace: https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview

Best regards,

Oscar.