Cloning simplified workflow to add columns broke status transition

[boardtc]

In the ticket I cloned the standard workflow to added 2 columns: Review & Text. The goal was for the workflow to work exactly the same otherwise.

This workflow is live and today a user has reported an issue with the workflow which I have tested and confirmed - Jiras moved to done are not being marked as status Done - here's the status after moving:

Consequently the burndown is affected,

When I edit the 2 new status the category is In Progress, is this correct?

In the previous ticket it was mentioned that I need to "require the Resolution in the transition to Done status", I'm unsure what that means?

Somehow in cloning the simplified workflow a bug has been introduced.

Opening up the Done All transition, I see:

Any thoughts appreciated.  

[George_Stan · Accepted solution]

Hi Tom,

In order to get it closed you need also to set the resolution, so you can edit the last transition, from TEST to Done, and from the Post functions, you can select " The Resolution of the issue will be set to Done" or you can chose a different resolution also: resolved, fixed, etc.

[boardtc]

George, my apologies, I posted the wrong workflow screenshot above and have updated it now, I have no transition from Test to Done.

[Nic Brough -Adaptavist-]

Yes you do.  There is an "all" going into Done.

[boardtc]

Thanks Nic, didn't realise we were counting all as specific transition.

Opening up the Done All transition, I see:

The other all transitions, are similar.

@George_Stan How do I see these post functions?

[George_Stan]

Press on the transition from ALL to Done and you will have on the right side an option panel. The last option from this panel it's Post Functions.

Press on it.

[boardtc]

Thanks! I see the following post functions:

Are you saying to add a new one "The Resolution of the issue will be set to Done"?

Note, it says I am editing Transition: All & Transition is available to ALL steps in the workflow.

But this new post function should only be applicable to moving to done, I believe?

How could cloning delete this?

[Nic Brough -Adaptavist-]

It shouldn't have, unless the post-function was not there when you copied the workflow.

I would not worry about it, just concentrate on getting the workflow right for you.  You need to do two things here:

1.  Add the post-function for "set resolution done" on the transition into "done"

2.  Add a post-function for "resolution will be cleared" on all the other "all" transitions  (it's the same function as setting it to done, you just select the resolution field and the "none" option at the top of the list)

[boardtc]

Ok, thanks, How to do #1? 

While editing the All transition, I click on Add post function, this is what I see:

[Jack Brickey]

the last one "Update Issue Field" select Resolution and select the value.

[boardtc]

Great. That's done :-) Phew.

Talk about over complicating things with too many customisation options.

I never went into post functions before, it look like theres a cloning bug here.

Thanks @George_Stan @Nic Brough -Adaptavist- @Jack Brickey :-)