Cloud migration assistant not starting, blank screen

[Johan Johansson]

Dear community, 

I am trying to migrate jira to the cloud using the JIRA cloud assistant and when going to that page in the admin dialog it gives me a blank screen with an error in the network trace.

I have found something that I need to enable the Analytics Client plugin, but that also give me an error when I try to enable it, something that looks like a file permission issue.

Any solution out there please?

Best regards

Johan

2024-01-25 15:34:04,604+0000 https-jsse-nio-8080-exec-20 ERROR jojo 934x127x2 1srec5q 79.136.23.207 /rest/migration/latest/dark-features [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught excep
tion thrown by REST service: service matching filter=[(objectClass=com.atlassian.analytics.api.services.AnalyticsConfigService)] unavailable
org.eclipse.gemini.blueprint.service.ServiceUnavailableException: service matching filter=[(objectClass=com.atlassian.analytics.api.services.AnalyticsConfigService)] unavailable
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceDynamicInterceptor.getTarget(ServiceDynamicInterceptor.java:404)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212)
at com.sun.proxy.$Proxy4215.canCollectAnalytics(Unknown Source)
at com.atlassian.jira.migration.analytics.MonitoringResourceFilter.isUserNotAgreed(MonitoringResourceFilter.kt:78)
at com.atlassian.jira.migration.analytics.MonitoringResourceFilter.getResponseFilter$lambda$1(MonitoringResourceFilter.kt:48)
... 5 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:160)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:70)
... 32 filtered
at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:55)
... 8 filtered
at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:59)
... 4 filtered
at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54)
... 3 filtered
at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55)
... 3 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.alphaserve.twofactor.core.services.servlets.impl.FilterServiceImpl.doBeforeDispatchMobileLoginFilter(FilterServiceImpl.java:182)
at com.alphaserve.authplugin.servlets.filters.BeforeDispatchMobileLoginFilter.doFilter(BeforeDispatchMobileLoginFilter.java:26)
... 42 filtered
at com.alphaserve.twofactor.core.services.servlets.impl.FilterServiceImpl.doLoginFilter(FilterServiceImpl.java:128)
at com.alphaserve.twofactor.core.services.servlets.impl.FilterServiceImpl.doLoginFilter(FilterServiceImpl.java:114)
at com.alphaserve.authplugin.servlets.filters.LoginFilter.doFilter(LoginFilter.java:30)
... 3 filtered
at com.atlassian.plugins.slack.analytics.SlackAnalyticsFilter.doFilter(SlackAnalyticsFilter.java:35)
... 3 filtered
at com.atlassian.ratelimiting.internal.filter.RateLimitFilter.doFilter(RateLimitFilter.java:73)
... 3 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 17 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 16 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:38)

[Jehan Bhathena · Accepted solution]

Hi @Johan Johansson ,

Would recommend creating a ticket with the Atlassian Support for this, their Migration support team is quite helpful in such situations and has more concrete information about the root cause and the error and might provide a better solution.

Link : https://support.atlassian.com/contact/#/

[Johan Johansson]

thanks for the suggestion, I have done that now