Combining JIRA Core and JIRA Service Desk

[Paul Hughes]

There are two distinct groups using JIRA at our NGO - business customers and IT (developers and IT technicians). Do we need to set up two instances of JIRA so one instance is using Core and the other using SD?

[Dave Meyer]

Hi Paul,

No, you can have multiple licenses on a single JIRA instance. So you could buy a JIRA Service Desk license for IT to set up service desk(s), and a JIRA Core license for your business users to create and work in business projects. You can decide which groups should have access to which application on the application access page.

I should point out that if your business users only need to make requests in the service desk and aren't actually using JIRA projects, a JIRA Service Desk license is all you need: you pay for the number of agents you need and can have unlimited customers.

Dave Meyer

JIRA Product Manager