Configure KANBAN Board is a Blank Screen

[Mireille]

Hello,

I created a KANBAN Board with a filter that only show specific epics. I did configure my dashboard (added swimlanes, columns, quick filters). There was one JIRA feature that asked me if I wanted to use the new "backlog". Today, i wanted to change the columns of my board and I have no access to the configure board screen.

I decided that I was going to copy it, thinking that I maybe corrupted it with this backlog feature. Now I have a Copy Board that is also impossible to configure and therefor I cannot delete it.

So as I really needed to start on this board, I created a new Kanban board with a filter for specific epic and I have the same issue :(

What do you think is the problem?

Thank you in advance

[Jens Schumacher - Released_so]

Hi @Mireille 

The issue could be that a sub filter is applied to the board, filtering out Epics. Take a look at this response for more detail: 

https://community.atlassian.com/t5/Jira-questions/Re-Re-Epic-only-kanban-board-not-showing-epics/qaq-p/1996622/comment-id/528758#M528758


Cheers,
Jens

released.so

[Mireille]

Thank you Jens for pointing to this discussion. I see that having this type of filter is not letting me configure the board. I must have added the filter after having configured the board for the first time. My other issue is that in the discussion above, they were able to remove the filter, but in my case I cannot access the configure at all and cannot even delete these filtered additional boards.

:(

[Trudy Claspill]

In the case of the referenced post the user was still able to access the Configure Board screen. In that case, when they were viewing the board display they were seeing no issues. That is not the same scenario as is being experienced here.

What is the filter you are using for the board @Mireille ?

Can you try creating a new board with that same filter and see if you still have the same problem?

[Mireille]

@Trudy Claspill , I created 2 additional boards and they both have the same issue.

The first board, I copied the existing board (as I thought then that I might have mess up something with the "backlog" feature - I turned it on and didn't like it so I tried to remove it... so my first board, I was able to create Quick Filters, select my Swimlanes.. So I wanted to reuse that work.

As it had the same issue, I decided to create a Brand new board with the same filter thinking it would not have this issue... it does

I really would like to also be able to remove them now, as it get confusing... but I cannot delete the boards.

Because I cannot access the filter either, I cannot go and copy it, but it was something like that

project = SRMP AND "Epic Link" = SRMP-270 "Epic Link" = SRMP-271 "Epic Link" = SRMP-272 "Epic Link" = SRMP-273 "Epic Link" = SRMP-274 "Epic Link" = SRMP-275

[Trudy Claspill]

@Mireille 

You should be able to access the filter directly by going to the Issues menu and selecting Manage Filters. If you created the original filter you should be able to find it in the list of My Filters.

In your initial post on this thread you said 

I created a new Kanban board with a filter for specific epic and I have the same issue

Can you find that filter and show us exactly what the JQL is?

If you want to delete a board you created, go to the Boards menu and select View All Boards. Find the board you created in that list. Click on the three dots to the far right of that board in the list. Select Delete. If you created the board and are still an Administrator for the board, you should be able to delete it.

That doesn't delete the filter used by the board. That has to be deleted separately from the Issues > Manage Filters screen.

For some additional background information:

1. Are you a Jira Administrator for this Jira instance?

2. What version of Jira are you using? That information should be displayed in the footer area of the web pages.

[Mireille]

Hello @Trudy Claspill

Thank you so much for your help.

1 - I am the administrator of this project SRMP, but not a "uber" JIRA admin

2 - I have Agile JIRA Jira v8.20.13

3 - Filter:  when I originally created the board, I didn't use "from an existing filter", I created the filter on the fly. When I created another board (same issue, the filter that I used is project = SRMP AND "Epic Link" = SRMP-270 OR "Epic Link" = SRMP-271 OR "Epic Link" = SRMP-272 OR "Epic Link" = SRMP-273 OR "Epic Link" = SRMP-274 OR "Epic Link" = SRMP-275 OR "Epic Link" = SRMP-239 ORDER BY "Epic Link" 

[Trudy Claspill]

I don't see anything obviously wrong with your filter but there are two changes I would recommend.

1. You don't have to list all the Epic Link values separately with OR's. Instead use

"Epic Link" in (<comma separated list of the Epic issue keys>)

2. When creating a filter for an agile board the ORDER BY clause typically uses Rank, so that you can use drag-and-drop on the board to reorder/reprioritize the issues.

Try making those changes and see if that makes a difference.