Configure Priority field based on issue type

[David Whitlock]

Hello, As a Jira Admin, I need to be able to display a set of Custom Priorities based the issue type selected and set a default value. I have looked into testing with ScriptRunner behaviors and although I get the behavior I want, it is not without its glitches. The  behavior to filter out the priority list looks like the below:

import com.atlassian.jira.component.ComponentAccessor

import com.atlassian.jira.issue.Issue

import com.atlassian.jira.issue.priority.Priority

// Get the current issue type

def issueType = getIssueContext().getIssueType().getName()

def prioritySet = null

def filteredPriorities = null

if (issueType.matches("Bulk Upload|Business Story|Database Task|DataMigration|Deployment|Epic|Feature|Improvement|New Feature|Operational Support|QE Task|Request|Research Spike|Story|Task|Technical Story|Test|UAT Task|UI / Content")){

    def nonDefectPriorities = [ "1-Must Have" , "2-Should Have" , "3-Could Have" , "4 - Will not Have " ]

    prioritySet = nonDefectPriorities

}else {

    def defectPriorities = [ "P0 - Blocker  (SN P1-Critical)" , "P1 - Critical  (SN P2-High)" , "P2 - Major  (SN P3-Medium)" , "P3 - Medium (SN P4-Low)" , "P4 - Minor" , "P5 - Trivial" ]

    prioritySet = defectPriorities

}

// Get the priority field

def priorityField = getFieldById("priority")

// Get all available system priorities

def priorities = ComponentAccessor.constantsManager.priorities

// Filter the priority list

filteredPriorities = priorities.findAll {

    Priority priority -> prioritySet.contains(priority.name)

}

// Set default priority list

priorityField.setFieldOptions(filteredPriorities)

The problem with this behavior is that if the issue type is changed  a warning is thrown that the default value is preserved. Per Adaptavist this is expected and no way can it be suppressed without suppressing all warning messages. I want to avoid this because I know I will get many requests that Jira is throwing an error.

The other behavior is to set a default value for a Priority based on issue type. This behavior has a workflow action condition on Create

import com.atlassian.jira.component.ComponentAccessor

import com.atlassian.jira.issue.Issue

import com.atlassian.jira.issue.MutableIssue

import com.atlassian.jira.issue.priority.Priority

// Get the current issue type

def issueType = getIssueContext().getIssueType().getName()

// Get the priority field

def priorityField = getFieldById("priority")

if (issueType.matches("Bulk Upload|Business Story|Database Task|DataMigration|Deployment|Epic|Feature|Improvement|New Feature|Operational Support|QE Task|Request|Research Spike|Story|Task|Technical Story|Test|UAT Task|UI / Content")){

    // Set default priority based on issue type

    priorityField.setFormValue("3-Could Have") // Sets priority to 3-Could Have

}else if(issueType.matches("Bug|Defect|Production Defect|QE Defect|Security Defect|UAT Defect|Warranty Defect")){

    priorityField.setFormValue("P4 - Minor") // Sets priority to P4

}else{

    // Set the subtasks priority as the parent issue's priority

    String parentIssueId =  getFieldById("parentIssueId").getFormValue()

    if (parentIssueId) {

        MutableIssue parentIssue = ComponentAccessor.issueManager.getIssueObject(new Long(parentIssueId))

        if (parentIssue) {

            def parentPriority = parentIssue.priority

            priorityField.setFormValue(parentPriority.id)

        }

    }

}

This works, however when I open an existing issue to edit, the prirority is being reset. Does anyone have any suggestions on how to better accomplish what I am attempting to do? Thanks.

[Phil Arnold]

Not sure if this is applicable to your scenario but I had a similar requirement however my solution involved me creating a custom field and then creating different contexts for the custom field based on project and issue types.

See here for more info - https://support.atlassian.com/jira-cloud-administration/docs/configure-custom-field-context/