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Configure notification email address - stuck at domain verification

Sandy L
Contributor
February 24, 2019

I'm following the steps listed in Configuring Jira Cloud to send emails on behalf of your domain set up a custom notification email address for Jira Service Desk. I've completed steps 1 through 3, and https://domain-check.atlassian.com shows "Success, domain properly set up!"

However, when I tried to set up the custom notification email, it throws the "DKIM validation failed for this domain" error.

2 answers

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Ricardo Camarinha
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November 18, 2019

I'm getting the same error as in the first question here, but a few hours have passed since I've set up the domain keys. Any clues?

0 votes
Sandy L
Contributor
February 24, 2019

Just tried again and it finally passed validation. It took about an hour since the DKIM were set up.

Edit: I tried changing the email address again (to another one in the same domain), and it's now showing the "Domain claim failed for this domain" error.

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