Configuring HipChat

[Marcelo Torterolo]

I'm trying to set HipChat in Jira, for this I get the authentication token.
What should I write in "Base URL API"?

error_hipchat.JPG

[Mallmann · Accepted solution]

Hello Marcelo,

If you are using a hosted Hipchat instance, the URL you need to use on the Base URL API field is the default one: https://api.hipchat.com/

In case you are using a Hipchat behind the firewall, you should use the URL from your server.

I hope it helps!

Best regards,

Eduardo Mallmann
Atlassian Support

[Marcelo Torterolo]

Hi Eduardo, I registered in HipChat and address is https://atyg.hipchat.com/ The firewall is disabled (temporarily).

[Tiago Comasseto]

Hi Marcelo, the URL seems correct. What appears to be happening is that JIRA can't connect to this URL, you may want to check if this URL is accessible from JIRA server. You may use telnet to test the communication. Also, if you have a proxy that requires authentication to access the internet, you may need to follow the instructions of this doc.

I hope it helps.

Cheers

[Marcelo Torterolo]

Hi Thiago, The server has internet access, but it is a proxy does not require authentication.

[Tiago Comasseto]

I see, but I've seen some cases where the proxy settings needed to be manually defined, otherwise the application couldn't access the internet. The most common configuration is just include the following parameters -Dhttp.proxyHost=proxy.example.org -Dhttp.proxyPort=8080