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Confirm that a Message was viewed

Andrea Aznar March 23, 2018

Hello, 

 

Is there a way to confirm that a message/response was viewed? Some of our users complain that they did not see the response to their ticket. 

 

Thank you, 

 

Andrea Aznar

1 answer

0 votes
Gabriel Senna
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 28, 2018

Hi Andrea,

The confirmation, of an email, if it was received or not, can be done by the Atlassian Support. They have access to applications and logs, that can help you confirm if a message was or wasn't received in a user's account.

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