Confluence links linked to specific Jira issue tickets are displayed unlimitedly.

[sm.park]

Hello,

I have the following problems.
When you connect to a confluence page on a specific Jira ticket, the link display is loaded indefinitely. However, if you click the link, you will go to the Confidence page.

I checked the following problems, but they were not solved.
1. Check the connection status of the application link between Jira and Confidence. - OK.
2. Link the confluence page linked to a specific Jira ticket to another Jira ticket - OK
3. Connect a specific Jira ticket to the Confluence page after Clone. - OK.
4. Link to a page in a different space in Confluence and a specific Jira ticket - Fail
5. Copy the linked confluence page and link the copied page to a specific Jira ticket - Fail

Also, I tried Workaround on this page, but the problem was not resolved.
https://confluence.atlassian.com/kb/cannot-retrieve-link-and-provider-entity-when-creating-application-link-827117142.html

Is there a way to solve this problem?
Jira version : 8.5.2
Confluence version : 7.4.6

[Fabian Lim]

Hi @sm.park

Can you please explain what you mean by "unlimitedly"? Do you have a screenshot?

Thanks

[sm.park]

@Fabian Lim Thank you for your reply. but I don't have it.

Thanks