Connector for Salesforce & Jira: Issues w/ Creating Jira Issue via Trigger

[dwilfred]

Hi All,

We are using the Connector for Salesforce & Jira by AppFire, but are having issues when trying to create a Jira Issue via trigger. Here is the documentation they provide: 

https://appfire.atlassian.net/wiki/spaces/CSFJIRA/pages/470754259/Configuring+automatic+Jira+issue+creation+from+Salesforce#Signature-of-JCFS.API.createJiraIssue

We are using the advanced usage for Signature of JCFS.API.createJiraIssue. When checking Salesforce logs, I can see that the method is being called, but the call does not return any usable responses regardless of success or failure. When we attempt to manually create the Jira Issue, via the following component, it is created successfully w/o any errors.

One thing we did notice in the logs when the above mentioned method was called is the following query returned with no rows: 

SELECT Id, baseUrl__c, acKey__c, acBaseUrl__c, connectionId__c, sharedSecret__c FROM Connection__c LIMIT 1

I was not able to find anything on this 'Connection__c' object, so any help would be greatly appreciated.

[Samuel Gatica _ServiceRocket_]

Hi @dwilfred 

I recommend that you open a ticket with the vendor directly. Appfire typically responds quickly to issues related to this connector.

Best regards

Sam

[Amir Alvarez _ServiceRocket_]

Hi @dwilfred ,

I've found in the past that trying to create with the old lightning component is better to troubleshoot issues with the Apex trigger than with the nxt gen.

I would sugges to add the lightning component called Jira issues, not next gen, and try to create by clicking on the 'Create' button not the 'Review & Create'. Check if it gives you an error. If the error is not clear I would suggest to review the HAR file in the network tab and check for the logs, the response should provide the field or any other root cause that is blocking the creation.

Hopefully this information has been helpful.

Best regards,
Amir