Connector issue

[Lucy Chien_ Chialing]

Power BI connector issue 

We renewed and reinstalled the connector, 

There are 2 issues: 1) The only JIRA fields we can extract using the JIRA connector are associated with a Project Key that is not one of CDO's Project Keys We can only see data with a project key = 'SMS', which basically renders the extract useless. We need to see different project keys (the ones that CDO uses) and 2) We are unable to locate 7 or 8 JIRA fields using the connector. They are populated today, but we are unable to extract them using the connector; we can't find them

[Anna Odrynska - Alpha Serve]

Dear @Lucy Chien_ Chialing 

If you're facing issues with Power BI Connector for Jira app by Alpha Serve, please submit a support request to our team and we'll eagerly assist you: https://aserve.atlassian.net/servicedesk/customer/portal/16 

Anna

[Vronik]

Hi

It probably won't help you at all, if so, open a ticket to support so they can help you.

https://community.atlassian.com/t5/Jira-questions/Power-BI-Conector-for-Jira-no-me-muestra-la-informaci%C3%B3n-de-un/qaq-p/2379308

Regards

[Lucy Chien_ Chialing]

thanks Vronik, we've resolved this issue, will close the question. Appreciate it.