Consolidated alerting of dormant issues to Assignees

[Rohit Singh]

Hi Folks,

I was trying to figure out a way to send consolidated alert mails to the assignees of dormant issues (issues which haven't been updated for the past 7 days).

It should be a single mail per assignee and it should have a list of dormant issues under the assignee's name. Could anyone please let me know if such an automation is possible? If yes, then how to go about it.

Regards.

[Tom Lister]

Hi @Rohit Singh 

You can achieve this using filters and subscriptions. You may need to restrict the projects or users searched. 

Create and save a filter to get issues for assignees e.g.

project in (P1, P2) AND updated <= -7d AND assignee = currentUser() and assignee in membersOf("administrators")

This restricts by projects and a user group. "administrators" is only used as an example. Choose an appropriate group as required.

The add a subscription:

You can get to a subscription setup via the saved filters details panel or view all filters ... menu on the right.
Subscribe the group of users you wish to subscribe. If you are not an admin you will need to be a member of the group being used.

The report will run on a schedule for each member of the group and email them the results. Because of the currentUser clauses, each user will only get the results that are for their own issues.