Continued my overdue alert after task is closed

[Josh Shelton]

My team is getting alerts by dailly email that say:

Issue Subscription Filter: Alert: My Overdue (1 issue)

Subscriber: mysme@mycompany

Key Summary PMO-16 Ops Demos set to be completed

This task is completed and closed. How can I stop these emails?

[Bastian Stehmann · Accepted solution]

Hi @Josh Shelton,

if you just want to stop the emails if the issue is done, then you should find the filter (probably "Alert: My Overdue") and change the filter so that issues in  Closed status (or whatever status you want to filter out) will be ignored.

[Josh Shelton]

Thanks for the info!

The Team member who set up this filter has moved on. Any suggestions on how to change it? It will only let me save as….

This is what it is currently.

due < now() AND assignee = currentUser() AND resolution is EMPTY

[Jack Brickey]

you need to contact the System Admin for your instance and they can delete it.

[Bastian Stehmann]

You can also ask the System Admin to make you the new owner of the filter, then you can change the filter.

But if I have a look on that JQL, it is already looking if there is a resolution set. It seems, that you did not set the resolution when closing that issue, if you would have done that, it would also stop sending you emails.

But changing to filter to check the status if you do not want to use resolutions will also work.

[Josh Shelton]

Thanks!

[Jack Brickey]

Someone set up a filter and subscription. You need to find the filter and either delete it or edit the subscription and remove all or some recipients.