Converting a custom label field to a combo box (or labels that have a limited selection choice)

[Benjamin Peikes]

We currently have a custom label field, which we use to tag some of our tickets. The issue is that sometimes someone enters the wrong tag name, so now we are considering converting to a "select list". 

Questions:

1) Is there such a thing as a "constrained label", which would allow a list of possible labels? Even as a plugin?

2) Can the select list allow autocomplete? What if you have 100 possible values?

3) If we migrate to a "select list" from a custom "label" field, is there a way to set the value of the "select list" to the current "label" field? If so, how?

[Nic Brough -Adaptavist-]

1) A constrained label list is probably simply better called a "multi select list".  You don't need an app for those

2) Not quite autocomplete, but start typing and they'll find a value, even when you've got hundreds

3) You'll need to do some scripting with the REST API to do that, or use a manual bulk-edit.

[Rob Horan]

One significant caveat with multi select lists is that you will need a full admin to manage the options - your users will not be able to add values if they need to.  This has been a deal breaker for a number of teams I have worked with that need to limit the number of options in a field and also need a way to update the options without having ot go to a system admin. If this is your situation you may want to look into a tool like elements connect that will allow you to create fields with values sourced from another system, like an external DB.