Corrupted PNG Attachments Become HTLM Files

[Duhwee Pham]

Hi JIRA communities, I have recently joined a new company and while combing through one team's backlog, I found about 80% of tickets having corrupted PNGs attached.

How to replicate the issue

TBA, I am still asking around for more context

The Issue

• Corrupted files still has the .png extension (Screenshot 1)
• Corrupted files once opened on JIRA shows an identical HTML file (Screenshot #2, 3)
• Corrupted files can be downloaded but can't be opened on Mac (corrupted file error)
• When changing the .png file to .html, the file opens to a non functional web page (Screenshot #4)

Appreciate any insight on this. I don't think the corrupted files can be salvaged but would love to prevent this issue in the future.

[Brant Schroeder]

@Duhwee Pham Welcome to the Atlassian community

Since you are on Jira cloud have you submitted a support issue to Atlassian?