Count or Sum of Custom Field

[Esther Kim]

I have a custom field called customer. This field can have multiple entries. 

I need a way to find out how many entries are associated with a JIRA ticket. Ideally I want to see how many JIRA issues have the highest # of entries for this custom field called customer so I can see which JIRA Issues have the most associated customer entries tagged with it. 

[Nipul Roy]

Has Jira come out with a solution for this? 

Getting a count of the number of customers impacted is critical in determining the urgency.

Thanks in advance.

[Frank Yu]

Usually, eazyBI can make the accumulation for custom field. You can try the Jira plug-in eazyBI

[Mykel Rangel]

Same question ... is there a built in solution for this?

[Michael Rothstein]

+1

[Elisa _Atlassian_]

Hi Esther, 

Unfortunately that is not possible. JIRA does not have a field option for calculations (see https://jira.atlassian.com/browse/JRA-30907).

I think that the best workaround for this would be to use the Voting system. 

 Hope this helps! 

Cheers!