Create Application Link between JIRA and Confluence - Problem with different userbase or with SSL?

[Thomas Wendel]

I have a problem creating trusted communication between JIRA and Confluence. The setup is the following:

• Crowd with a 50 users license
• JIRA with 10 users license
  • There are 37 Users in JIRA of which are only 8 counting towards the license (i.e. are assigned to the group jira-users)
• Confluence with a 50 users license
  • There are 37 Users in Confluence of which 33 count towards the license.

All applications use the AJP connector and Apache does the SSL handling.

I was able to configure an application link from Confluence to JIRA using Trusted Applications for the in- and outgoing authentication.

However, the application link in JIRA to Confluence is using Trusted Applications for the out-going authentication only. The incoming authentication is OAuth.

As I understand it this looks normal so far, right? After all JIRA is using only a subset of the users in Confluence and according to the diagram on http://confluence.atlassian.com/display/DOC/Configuring+Authentication+for+an+Application+Link OAuth is the only way JIRA can handle the incoming authentication from Confluence. Is this correct?

The curious thing is: If I try to configure Trusted Applications as the incoming authentication method in JIRA I get the error: Unable to retrieve the application's certificate: Invalid response code of 500 returned from: https://wiki.xyz.ch/admin/appTrustCertificate.

Thanks in advance,
Thomas

[Thomas Wendel · Accepted solution]

Ok, it turns out that if JIRA uses only a subset of the Confluence userbase, it is still possible to establish an Application Link between JIRA and Confluence using Trusted Application authentication.

The problem had to do with the keystore as described in the knowledgebase article: Cannot Add JIRA as a Trusted Application Due to Multiple Trusted Applications. The solution to the problem is described on that page as well.

Many thanks to Septa Cahyadiputra from the Atlassian Support Team for helping to solve the problem!

[William Crighton [CCC]]

@Thomas Wendel - Thanks for taking the time to come back and answer your post with the results from Atlassian Support - way too many times it's not done