Create JIRA cards automatically through Emails

[Kinjal Patel]

Hello,

I need assistance to set up my Kanban board in a way so that JIRA card gets automatically created when emails are sent TO (Or CC to)  the particular email address with Default Cloud Mail Server if possible. I have a similar setup for JIRA Service desk but not able to figure out how I can have a similar configuration for the Kanban board.

Followed this article https://confluence.atlassian.com/adminjiracloud/creating-issues-and-comments-from-email-779288896.html?_ga=2.135737458.2114832174.1588181764-1040547561.1584995616

Section:  Jira's mail handlers

Is this the right one to get help from? I am not sure about the information here so I wanted to reach out just in case someone has more details?

[Bill Sheboy]

Hi @Kinjal Patel 

Yes, that article will help you set this up.  One thing to note is defaulting the requestor to a known Jira user for issue creation.  This will allow your co-workers who do not have a Jira ID to submit emails to create issues.

As you set this up, consider searching the community questions to anticipate other issues which could occur.

Best regards,

Bill