Create Jira Issue using Reporter email Address

[gopi krishna]

Hello,

I wanted to create an issue in Jira using REST API. I would like to see "reporter" field populated in Jira when I create that issue.

My question here is, would it be possible to create Jira issue using "reporter" email address ?

Below example is NOT working for me.

example :

 "reporter": {          "emailAddress": "Firsname.Lastname@gmail.com"        }

However it's allowing me to create an issue using reporter username like below.

example :

 "reporter": {          "name": "7847874414"        }

The reason why I want to create an issue using reporter email address is, I have only reporter email address available via email support question. I don't want to make one more call to find user name from user email address.

Thanks,

Stay Safe!.

[Yevgen Lasman · Accepted solution]

The create issue REST API requires username and you cannot bypass this requirement.

However, you can add another step in your sequence to find a username by the email address and then use it as the reporter.

[gopi krishna]

Thanks Yevgen!.

Before making create issue request, I'm using below resource to find the reporter user name based on his/her email address.

https://localhost/rest/api/2/user/search?username=firstname.lastname@gmail.com

So that I can update who is the reporter based on support ticket sender email address.

[daniel_westerdale]

I have so far not been able to create an issue with this any of the json snippets below

"reporter": {
"displayName": "firstname lastname"
}

"reporter": {
"name": "firstname lastname"
}

"reporter": {
"emailAddress": "firstname.lastname@company.com"
}

So unless some one tells me otherwise , I am forced to search on email or name using a separate rest API call then calling my Create Issue action with the user Id I have located in my rest API call

In my testing:

https://company.atlassian.net/rest/api/2/user/search?username=fristname.lastname@company.com

Response:

{"errorMessages":["The query parameter 'username' is not supported in GDPR strict mode."],"errors":{}}

https://company.atlassian.net/rest/api/2/groupuserpicker?query=firstname.lastname@company.com

Gives a nice response showing an array with one item, containing the name , ID  👍