'Create Project' button disappears after page is fully loaded

[DB]

On a page:

  /secure/project/ViewProjects.jspa?page=1&selectedCategory=all&selectedProjectType=all&sortKey=name&sortOrder=ASC

The 'Create Project' button appears for 2 seconds and then disappears. Looks like is hidden/removed with some JavaScript, as it happens only after full page load.

It feels like I have no permissions to create a project, but I am on all the admin groups.

So I am not too sure on where to go from here.

(I was able to create projects before, something has happened after I have archived older projects)

[Angélica Luz]

Hi @DB and @Alexander Minasov,

This issue was investigated by our support team and this is actually a bug related to the new issue view in Jira.

- https://jira.atlassian.com/browse/JRACLOUD-70000

Please, make sure to watch and vote to receive updates about the Bug.

We apologize for the inconvenience of this bug.

If you have any other question, please let us know.

Regards,

Angélica

[Alexander Minasov]

Hi @DB,

I have ran into the same issue as yourself. If you click the button really fast (before it disappears) then it's still possible to create a project!

I hope this helps but I am also interesting in a permanent solution for this issue.

Kind regards,

Alexander

[Angélica Luz]

Hi Dmytro,

This issue may be related to two things: Permissions or Browser/Network.

As you are an administrator, please check the page below (just change to your instance name) to see if the permissions "Administer Jira" and "Create independent projects" are set correctly.
By default the "Administer Jira" is for administrators, atlassian-addons-admin, site-admins and jira-administrators.

https://yourinstance.atlassian.net/secure/admin/GlobalPermissions!default.jspa

If the permissions are already correct, can you please test using another browser? If even though another browser doesn't work, test using another network.

Please, give a try and let us know how it goes.

Regards,
Angélica

[DB]

thanks Angélica!

same happens in other browser/network.

the button is visible till page load completes, and disappears :(

permissions:

[Angélica Luz]

Hi Dmytro,

We will need to further investigate this issue, so I've created a ticket in our support.
Soon you will receive an email from our support to continue treating this case.
I'll be watching the issue and as soon as we have a resolution, I'll post here.

Regards,
Angélica