Create a dashboard to show how long a ticket has been in a status and when last updated possible?

[Josh Goedert]

I am needing to create a dashboard that shows how long since a subtask was updated. Also want to show how long has been in that status as well. I see I can purchase an add in to get the reporting I want, but was curious if there is a way to get this without going that route. 

[Valeriia_Havrylenko_SaaSJet · Accepted solution]

Hi @Josh Goedert  👋

Unfortunately, there is no way you can find with native gadget, but you can achieve it with Time in Status

You can view data as a Table or Chart. And use a Pivot to customize your reports as you need. Also you can create a  Gadget and control time in status data in the Issue List or Chart View.

Moreover, you can export all necessary data as a report in XLS or CVS files and set up a teamwork schedule to exclude non-working hours or days.

The add-on is constantly improving. 

Add-on has a 30-day free trial version, free up to 10 users and developed by my SaaSJet team.
Hope it helps 😌

[Amay Purohit_RVS]

Hi @Josh Goedert  

If you would consider using an app, you can try out

Time in Status Reports 

One of the many reports which the app provides is Time in Status in hours/days to determine , how much time the issue spent in each status. The app has 20+ reports to track your bottleneck Issues & Processes. You can group your statuses to define your cycle time too.

You can also create dashboard gadgets with the app.

The app is free upto 10 users

Disclaimer : I work for the vendor who built this app

[Trudy Claspill]

Hello @Josh Goedert 

There is not a native gadget that provides what you want, specifically.

You could use the Filter Results gadget to display the results of a filter that selects only subtasks, and you could include in the gadget configuration the last updated date, but that date is not specific to the last update of just the Status. There is not a single field in the issue that keeps track of the last time a status was changed.

You could implement such a field yourself, using Automation Rules to update it.

You could also implement Automation Rules to calculate how long an issue has been in its current status, and record that in another custom field.

[Gizem Gökçe _OBSS_]

Hello @Josh Goedert ,

Sometimes it can be difficult, confusing and time consuming to use features implemented directly in Jira. For specific needs like yours, it is better to use out-of-the-box solutions. 

If you are open to using an application specifically tailored to your needs, Timepiece - Time in Status for Jira which is developed by my team at OBSS, is the tool I would highly recommend. It is available for both Jira Cloud, and Data Center. 

Time in Status mainly allows you to see how much time each issue spent on each status or each assignee. 

You can combine the time for multiple statuses to get metrics like Response Time, Resolution Time, Issue Age, Cycle Time, Lead Time etc. For all numeric report types, you can also calculate averages and sums of those durations grouped by the issue fields you select. For example total in-progress time per customer or average response time per year, sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend. 

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects for Jira Cloud.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts. And the app has a REST API so you can get the reports from Jira UI or via REST. Also you can export the reports in to various formats easily. 

Visit Timepiece - Time in Status for Jira to explore how our JIRA add-on can revolutionize your metrics measurement process. Enjoy a 30-day free trial to experience the full range of features.

Hope it helps,

Gizem

[Mehmet A _Bloompeak_]

Hi @Josh Goedert

You can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.

Here is the online demo link, you can see it in action and try without installing the app. For your case, you can have a look at Time in Status for Each Issue report. You can filter by Issue Type, Status, Assignee, Created fields or by typing your own JQL(using "Switch to JQL" button).

For further details, you can have a look at Status Time Reports How to Videos.

• This app has a dynamic status grouping feature so that you can generate various valuable reports as time in status, time in assignee, status entry dates and status counts, cycle time and lead time, resolution time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).

• You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
• Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.
• You can set different duration formats.
• You can export reports in CSV file format and open them in MS Excel.
• You can also add this app as a gadget to your Jira dashboards and reach “Status Time” from Issue Detail page.
• You can enable/disable access to Status Time reports&gadgets and Issue Detail page per project, users, groups or project role.

If you are looking for a completely free solution, you can try the limited version Status Time Reports Free.

Hope it helps.