Create an automation that assigns a custom field (out of hours)

[Vince Clark]

I am trying to create an automation that assigns a custom field (out of hours/ in hours) that runs when a work item is resolved. The automation uses if / else blocks and is working for saturday/sundays and public holidays, but i am having an issue for this work items which are resolved between 8.00am and 10.am. The in hours should start from 09.00am. So any issue resolved up to 9.00am should be out of hours. Those after 9.00am should be in hours. The condition i am using is 

First value
{{issue.resolutiondate.format("HHmm")|int}}

Condition 
Less than 

Second Value
900

The exported json is below

{"cloud":true,"rules":[{"id":2307367,"clientKey":"7038b03b-c0f6-351b-80f8-3e97b0915dd6","name":"\"Resolved Time Category\"","state":"ENABLED","description":"","authorAccountId":"5c4f0ceaa1c91017b40323be","actor":{"type":"ACCOUNT_ID","value":"557058:f58131cb-b67d-43c7-b30d-6b58d40bd077"},"created":1759938295848,"updated":1760361901076,"trigger":{"id":"f4dcba0b-7d9a-41af-832d-bba76f99e6dc","component":"TRIGGER","parentId":null,"conditionParentId":null,"schemaVersion":1,"type":"jira.issue.event.trigger:transitioned","value":{"fromStatus":[],"toStatus":[{"type":"NAME","value":"Done"}],"eventFilters":["ari:cloud:jira:79a2d3ea-d9fb-4c08-96e1-54581cce2f9d:project/10020"],"eventKey":"jira:issue_updated","issueEvent":"issue_generic"},"children":[],"conditions":[{"id":"e1da0079-f4a8-4b4d-b894-0009d88899e4","component":"CONDITION","parentId":null,"conditionParentId":"f4dcba0b-7d9a-41af-832d-bba76f99e6dc","schemaVersion":3,"type":"jira.issue.condition","value":{"selectedField":{"type":"ID","value":"issuetype"},"selectedFieldType":"issuetype","comparison":"ONE_OF","compareValue":{"type":"ID","modifier":null,"value":"[\"10013\",\"10020\"]","multiValue":true,"source":null}},"children":[],"conditions":[],"connectionId":null}],"connectionId":null},"components":[{"id":"8b258b0d-df9f-4409-bd75-6f15fde1ebab","component":"CONDITION","parentId":null,"conditionParentId":null,"schemaVersion":1,"type":"jira.condition.container.block","value":null,"children":[{"id":"935c4288-4f63-4f46-b82c-1777e474fdb5","component":"CONDITION_BLOCK","parentId":"8b258b0d-df9f-4409-bd75-6f15fde1ebab","conditionParentId":null,"schemaVersion":1,"type":"jira.condition.if.block","value":{"conditionMatchType":"ALL"},"children":[{"id":"0e480a91-1992-46df-83d6-090a24a7058b","component":"ACTION","parentId":"935c4288-4f63-4f46-b82c-1777e474fdb5","conditionParentId":null,"schemaVersion":12,"type":"jira.issue.edit","value":{"operations":[{"field":{"type":"NAME","value":"Resolved Time Category"},"fieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","type":"SET","value":{"type":"NAME","value":"Out of Hours"}}],"advancedFields":null,"sendNotifications":true},"children":[],"conditions":[],"connectionId":null}],"conditions":[{"id":"02fa8f61-45a9-4f6d-8547-245f70068dc4","component":"CONDITION","parentId":null,"conditionParentId":"935c4288-4f63-4f46-b82c-1777e474fdb5","schemaVersion":1,"type":"jira.comparator.condition","value":{"first":"{{issue.resolutiondate.format(\"E\")}}","second":"Sat","operator":"EQUALS"},"children":[],"conditions":[],"connectionId":null}],"connectionId":null},{"id":"444902af-8e85-4099-afe6-fecdced407d9","component":"CONDITION_BLOCK","parentId":"8b258b0d-df9f-4409-bd75-6f15fde1ebab","conditionParentId":null,"schemaVersion":1,"type":"jira.condition.if.block","value":{"conditionMatchType":"ALL"},"children":[{"id":"57f7c0d2-fd6b-4626-985f-3f1d8856c61b","component":"ACTION","parentId":"444902af-8e85-4099-afe6-fecdced407d9","conditionParentId":null,"schemaVersion":12,"type":"jira.issue.edit","value":{"operations":[{"field":{"type":"NAME","value":"Resolved Time Category"},"fieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","type":"SET","value":{"type":"NAME","value":"Out of Hours"}}],"advancedFields":null,"sendNotifications":true},"children":[],"conditions":[],"connectionId":null}],"conditions":[{"id":"bd63f11a-241b-4575-b94c-b87e725ee102","component":"CONDITION","parentId":null,"conditionParentId":"444902af-8e85-4099-afe6-fecdced407d9","schemaVersion":1,"type":"jira.comparator.condition","value":{"first":"{{issue.resolutiondate.format(\"E\")}}","second":"Sun","operator":"EQUALS"},"children":[],"conditions":[],"connectionId":null}],"connectionId":null},{"id":"4a3b0417-fa0b-4669-9fe7-f6eaf0406d76","component":"CONDITION_BLOCK","parentId":"8b258b0d-df9f-4409-bd75-6f15fde1ebab","conditionParentId":null,"schemaVersion":1,"type":"jira.condition.if.block","value":{"conditionMatchType":"ALL"},"children":[{"id":"a436a5b8-3696-49d2-b70e-e94501dbc6ba","component":"ACTION","parentId":"4a3b0417-fa0b-4669-9fe7-f6eaf0406d76","conditionParentId":null,"schemaVersion":12,"type":"jira.issue.edit","value":{"operations":[{"field":{"type":"NAME","value":"Resolved Time Category"},"fieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","type":"SET","value":{"type":"NAME","value":"Out of Hours"}}],"advancedFields":null,"sendNotifications":true},"children":[],"conditions":[],"connectionId":null}],"conditions":[{"id":"7e951a57-4ff3-469c-a8e1-c4badb41681a","component":"CONDITION","parentId":null,"conditionParentId":"4a3b0417-fa0b-4669-9fe7-f6eaf0406d76","schemaVersion":1,"type":"jira.comparator.condition","value":{"first":"{{issue.resolutiondate.format(\"HHmm\")|int}}","second":"900","operator":"LESS_THAN"},"children":[],"conditions":[],"connectionId":null}],"connectionId":null},{"id":"2d669ec8-2188-4aac-8a64-6bfe19fa5b50","component":"CONDITION_BLOCK","parentId":"8b258b0d-df9f-4409-bd75-6f15fde1ebab","conditionParentId":null,"schemaVersion":1,"type":"jira.condition.if.block","value":{"conditionMatchType":"ALL"},"children":[{"id":"7cf59cee-4ff9-47fa-841c-8a8cd3116ce6","component":"ACTION","parentId":"2d669ec8-2188-4aac-8a64-6bfe19fa5b50","conditionParentId":null,"schemaVersion":12,"type":"jira.issue.edit","value":{"operations":[{"field":{"type":"NAME","value":"Resolved Time Category"},"fieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","type":"SET","value":{"type":"NAME","value":"Out of Hours"}}],"advancedFields":null,"sendNotifications":true},"children":[],"conditions":[],"connectionId":null}],"conditions":[{"id":"1c12c015-32e6-4150-a747-4538222f3829","component":"CONDITION","parentId":null,"conditionParentId":"2d669ec8-2188-4aac-8a64-6bfe19fa5b50","schemaVersion":1,"type":"jira.comparator.condition","value":{"first":"{{issue.resolutiondate.format(\"HHmm\")|int}}","second":"1730","operator":"GREATER_THAN"},"children":[],"conditions":[],"connectionId":null}],"connectionId":null},{"id":"b919adbd-7708-4b2c-ba0f-70b077e49535","component":"CONDITION_BLOCK","parentId":"8b258b0d-df9f-4409-bd75-6f15fde1ebab","conditionParentId":null,"schemaVersion":1,"type":"jira.condition.if.block","value":{"conditionMatchType":"ALL"},"children":[{"id":"67cce16c-9c9f-4c3d-bcd4-581f02dca6a4","component":"ACTION","parentId":"b919adbd-7708-4b2c-ba0f-70b077e49535","conditionParentId":null,"schemaVersion":12,"type":"jira.issue.edit","value":{"operations":[{"field":{"type":"NAME","value":"Resolved 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Time Category"},"fieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","type":"SET","value":{"type":"NAME","value":"In Hours"}}],"advancedFields":null,"sendNotifications":true},"children":[],"conditions":[],"connectionId":null}],"conditions":[],"connectionId":null}],"conditions":[],"connectionId":null}],"canOtherRuleTrigger":false,"notifyOnError":"FIRSTERROR","projects":[],"labels":[],"tags":[{"id":3852076,"ruleIdUuid":"0199c47f-3826-7e9e-a7ed-488f57613672","tagType":"IS_RULE_UPDATED","tagValue":"true"}],"ruleScope":{"resources":["ari:cloud:jira:79a2d3ea-d9fb-4c08-96e1-54581cce2f9d:project/10020"]},"ruleHome":{"ruleLifecycleHome":{"locationARI":"ari:cloud:jira:79a2d3ea-d9fb-4c08-96e1-54581cce2f9d:project/10020"},"ruleBillingHome":{"locationARI":"ari:cloud:jira-software::site/79a2d3ea-d9fb-4c08-96e1-54581cce2f9d"}},"writeAccessType":"UNRESTRICTED","collaborators":[],"billingType":"NORMAL","idUuid":"0199c47f-3826-7e9e-a7ed-488f57613672","partitionId":"60638760-6f8f-4d67-9a99-1d58de8cb68d","currentVersionId":null}]}

[Ignacio Vera]

Hey Vince 
Your rule works, but the last “In Hours” block runs with no condition, so it overwrites earlier matches.
 

Change it to an ELSE block (or add “Stop rule” after setting Out of Hours).
Also use <= 900 instead of < 900 so 09:00 is still Out of Hours.
If needed, make it timezone-safe:

{{issue.resolutiondate.convertToTimeZone("Europe/London").format("HHmm")|int}}

[Vince Clark]

Thanks for the spot will also try this and let you know 

[Gor Greyan]

Hi @Vince Clark

Thanks for the interesting question.

I try this one, and seems it worked.

- For weekend → Out of Hours

First value:
{{issue.resolutiondate.convertToTimeZone("Asia/Yerevan").format("E")}}

Condition: Regex matches

(?i)^(Sat|Sun)$

- For Before 09:00 → Out of Hours
First value:
{{issue.resolutiondate.convertToTimeZone("Asia/Yerevan").format("HHmm")|int}}

Condition: Less than

900

- For After 17:30 → Out of Hours
First value:
{{issue.resolutiondate.convertToTimeZone("Asia/Yerevan").format("HHmm")|int}}
Condition: Greater than
1730

- For Public holidays → Out of Hours
First value:
{{issue.resolutiondate.convertToTimeZone("Asia/Yerevan").format("yyyy-MM-dd")}}
Condition: Regex matches
^(2025-01-01|2025-02-10|2025-03-19|2025-03-31|2025-04-18|2025-05-01|2025-06-07|2025-06-29|2025-08-15|2025-09-08|2025-09-21|2025-12-08|2025-12-13|2025-12-25)$

You should change the time zone to your own.

[Vince Clark]

Thanks for the reply, will try and let you know