Create tem in Backlog

[Bruno Mesquita dos Santos]

Hello everyone,

When I select "+ create issue", after the creation the issue disappears on backlog.

In this project has 2 board (Scrum and Kanban). In the Scrum board  just show us the issue that has a label and the Kanban board the issue that doesn´t have.

Some one have a idea what is happend? 

[Trudy Claspill · Accepted solution]

Boards are just a way to visualize and manipulate issues that exist in a Project. When you use the "+ Create Issue" feature you are not creating the issue in that board. You are creating the issue in the project the board references. The filter for the board may have criteria that your newly created issue does not match.

Does the issue you created satisfy the criteria specified in the filter for the board? If it doesn't, then the issue will not be displayed in that board.

What is the first status that is assigned to issue when they are created in this project? Is that status mapped to the Backlog group for this Kanban board or to another column for this board?

Can you share with use the board filter?

[Bruno Mesquita dos Santos]

This is the filter: 

project = HR AND labels != bau ORDER BY created DESC, Rank ASC

And when I created a issue by the Backlog, I can not see in the board that I use that filter

[Trudy Claspill]

Hello @Bruno Mesquita dos Santos 

Because your board filter says "labels != bau" then issues that have no value at all in the Labels field will be excluded from the board. If you want to include issues where 'bau' is not in the Labels field and include issues that have no value at all in the Labels field then you need to change your filter to this:

project = HR AND (labels != bau or labels is empty_ ORDER BY created DESC, Rank ASC

[Bruno Mesquita dos Santos]

@Trudy Claspill , thanks for the help. Now it´s working.

[Uche]

Hi @Bruno Mesquita dos Santos ,

Could it be possible that the mapping on the board column settings needs updating? The status which the ticket is on during creation may not appear on the particular board you are looking at?

[Bruno Mesquita dos Santos]

This is the filter: 

project = HR AND labels != bau ORDER BY created DESC, Rank ASC

And when I created a issue by the Backlog, I can not see in the board that I use that filter

[Uche]

Hey @Bruno Mesquita dos Santos 

What is the status mapping on the board also?

[Trudy Claspill]

This answer is incorrect.

Adding the label "bau" to the issue will not result in the issue displaying on the board because the filter says to display issues where Labels is "not equal to bau".