Creating a Zendesk ticket from a Jira ticket

[Yacine ELLIQ]

Hello everyone,

I wonder if it is possible to create a Zendesk ticket from a Jira ticket. 

Currently, Jira is mainly used by our IT and Zendesk by our Customer support. 

Imagine our IT spots an issue with a customer, I would like our IT to be able to create a Zendesk ticket to notify our Customer support that they need to get in touch with the customer regarding this issue.

Thank you for your time.