Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Creating tickets via email with an attachment

Gee Udobang
Gee Udobang June 25, 2022

Hi,

 

I have created an automation rule to create an email to be sent to JSD  after the ticket has been raised in Jira, the email is created in JSD but does not include any attachments.

What do i need to include in the rule to include the attachment.

Answer
Watch
Like Be the first to like this
662 views

1 answer

0 votes
Tuncay Senturk
Tuncay Senturk
Community Champion
June 26, 2022

Hi @Gee Udobang 

The attachment field might be hidden, please check this knowledge base

https://confluence.atlassian.com/jirakb/attachment-field-is-not-appearing-on-customer-portal-when-creating-new-requests-927728644.html

View More Comments
Gee Udobang
Gee Udobang June 27, 2022

What I need to know is if there's a Jira Smart value for including attachment files to an email

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.