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Creation of Service account in jira

Ayush Pathak
Contributor
May 19, 2025

Hi, I want to create a centric service account which does not required pass n all.
so that it can be used for integrations activities with other platforms where i can use that service account to create API. 

1 answer

0 votes
Trudy Claspill
Community Champion
May 19, 2025

Hello @Ayush Pathak 

That is not possible.

With Jira Cloud all accounts, whether "service" or for real people, require an Atlassian Cloud account.

If you are not integrating with an Authorization and Authentication service (like Active Directory) for provisioning users and authenticating them, then you would have to use the Atlassian Cloud web pages for creating a new Atlassian Cloud account. That will require that a password be set and a valid (and unique) email address be provided to which a confirmation email can be sent and responded to.

For interacting with Atlassian Cloud product APIs you will have to authenticate the user. That can include providing an API token. I'm not a complete expert on that, but I believe the only way to generate a token is to login to Atlassian Cloud as that account and manually generate the token. (I could be wrong. Things may have changed since the last time I had to do that.) I don't believe it is possible to generate the token for another account, such as logging in as an Organization Admin and then generating a token that would be used by Account/User X.

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