Custom Field Value should not Equal to None

[Abid Raza]

Hi,

I need to configure a ticket creation in a way that a"XYZ" custom field is required while creating a ticket. Also, there are couple of values in XYZ field. User should not Select "None" value (which is the default value of XYZ Field). 

Please help!

Thanks

Abid

[DPKJ]

So you can change field behavior and make it required in Jira's field configuration.

Here is a guide to help you out - https://confluence.atlassian.com/adminjiraserver/specifying-field-behavior-938847255.html

There is section in it to make field behavior as required.

On making user to select option other than `None` I suggest you remove `None` option from option list. And set default value to empty.

And don't forget to `Reindexing` when you change anything with custom field.

[Abid Raza]

Hi,

I have already made the field "Required" so that part is good. 

I have now removed the "None" Field Value. Could you please let me know how I can make default field as Empty?

Thanks

[DPKJ]

You don't have to make default field empty. Jira will automatically ask user to select value if field is required field and there is no default option.

[Nic Brough -Adaptavist-]

Make the field mandatory in the field configuration scheme for the project/issue-type.  See https://confluence.atlassian.com/adminjiraserver/associating-field-behavior-with-issue-types-938847262.html

[Abid Raza]

Already this part is done. but I want users to select a value from that field instead of selecting the default value because all tickets are being created with the same default value in the custom field. 

Thanks 

[Nic Brough -Adaptavist-]

Set the default to "none", which will force them to select something.

The default is set to enable people to quickly create an issue without having to think about that field.  Removing a default makes them select something and hence (hopefully) think about it.

[Abid Raza]

Hi Nic, 

Could you please tell me the steps to remove the default selection? Basically, When I navigate to the default selection menu, we have to select atleast one value. 

I don't know who to remove default selection. Please help!

Thanks

Abid

[Abid Raza]

Hi Nic,

Can you please let me know the steps to remove the default selection? 

Abid