Custom Field type is not in the list

[Suresh Choudhari]

When I look into Jira cloud instance I found that some custom field types are different than the types mentioned in the list while creating a new custom field. And that fields also marked with a lock.
what does that lock mean?

How to find out that field type?

Attaching image for reference

[Dave Bosman [Realdolmen] · Accepted solution]

Hi @Suresh Choudhari 

The locked fields are standard fields that atlassian adds to your instance. 

The locked fields from the screenshot are JIRA Service Desk fields. 

They are locked to avoid that an admin edits them, what could break the functionality. 

Regards

Dave

[Suresh Choudhari]

Hi @Dave Bosman [Realdolmen] 

Can I add the same locked fields into another JIRA cloud instance?

if yes then how to do this?

Regards

Suresh

[Dave Bosman [Realdolmen]]

Hi @Suresh Choudhari 

Those fields are installed automatically when they are required, you can not add them manually. 

Regards

Dave