Custom workflow, can't set "resolved", issues don't get crossed out

[Michael Keil]

Hi,

i'm quite confused and hoping for some helping ideas. The documentation doesn't provide a lot of help.

I set up a coustom workflow, which has a second final step, besides "closed".

Let's call it "irrelevant". The transition to this step sets the resolution-field via a automatic post-funtions.

I want this "irrelevant" issues to be shown crossed out.

Basically the same as the "Closed" or "Resolved" steps.

Does anyone know how to achieve this?

THX, and happy holidays

[C_ Faysal · Accepted solution]

i've experienced some equal questions in my company too...

some users really got confused about States and Resolutions.

like Nic said...

if the resolution field has a value, the issue-key becomes struck out.

remember when hit "close issue" or "resolve issue" in the default workflow you will be asked to set a resolution.

maybe transitioning an issue in a State called "irrelevant" is not as good as resolving or closing it with selection "irrelevant" as a resolution hmm?

if you need this issues in that state, make sure your postfunctions contain "The Resolution of the issue will be set to $yourChoice"

and also check if there is no following postfunction that will clear your resolution field

[Michael Keil]

That's how wie did it before. Unfortunaltey he Dev-team didn't like it.

[Michael Keil]

Ok, now i got it. There wa sa postfuncion that cleared out the resolution field. ....

[dleng]

For the Resolution field, having any other value other than Unresolved would actually mean that its resolved. (At least, thats how JIRA sees it) Bear this in mind when creating custom resolutions.

[Nic Brough -Adaptavist-]

Er, exactly as you've done. If the resolution field is set to something as you enter "irrelevant", then the issues will be struck out.

Note that the status is utterly irrelevant to the question here - it really is just the resolution field that matters.

[Michael Keil]

Hi Nic,

frankly, that is what i've read in the documention. It's not working, though.

[Nic Brough -Adaptavist-]

"It's not working" is not really helpful. What part is not working?

Is the strikeout not appearing on issues that have a resolution at all? Can you look at an issue and tell us what the resolution is and whether it's struck out? Are there issues showing struck out and others that are not, and if so, what's the difference between them? What does the issue history tell you about resolution changes?

[Michael Keil]

You're right,

i added 2 screenshots. is showing the Workflow, the 2nd is showing an issue with the resolution "irrelevant". I must missing something. But what ....

[Nic Brough -Adaptavist-]

Ok, that looks fine. What does the issue look like where it should be struck out?