Cycle Time Trend Gadget Counting Same Bug Multiple Times

[Jason Garcia]

I'm currently trying to find the Overall Average Cycle time of bugs that are in "Done" status (this would include Verified and Closed). 

The issue that I'm running into is that the gadget Cycle Time Trend Gadget is counting the same bug that was in a status of  "In Progress" to then "Closed" multiple times within the year.
 
For example a bug was transitioned (cycled) from in "In Progress" to "Closed in April of 2023. 

That same bug was placed into "In Progress" to "Closed" in May 2023. 

Bug was transitioned to "In Progress" to "Closed" in July 2023.

Bug finally transitioned to "Verified" in August 2023

3 times in a year but since the final "Closed" was in July 2023 I want it to count the total days of when it was created to the final date in August 2023 without the gadget counting and averaging for April, May and July of 2023. Which is what it is currently doing. 
(Some bugs are not yet Verified which is why I am searching both Closed and Verified)

The option when configuring is
Cycle ends:
When the issue entered a status that has category "Done"
-If multiple entries in the end status, consider the:
  - "last" entry

Multiple cycles:
For the issues that have multiples cycles...
"Display as one cycle" 

Intervals of 
"1 calendar month"

Display the chart for the last 
"12" intervals 

I understand that the "Display as one cycle" is solely looking within the month of transitions.
("In progress to Closed" to "In Progress to Closed" to "In progress to Closed")
Same month will only count the last cycle which I bolded)

One graph that does show this is the Histogram gadget where it counts the final "Done" status (in this case July 2023), but the histogram does NOT provide the average count of "Done" statuses within that month and provides bins of how many bugs that fall within a certain day range. 

I believe the JIRA program is the basic (maybe a level higher) so I may not have ALL the gadgets.

Thanks!

-jason

[Jason Garcia · Accepted solution]

Stonikbyte has resolved the duplicate issue when displaying one cycle!

[Danut M _StonikByte_]

Hi @Jason Garcia,

This is one of gadgets offered by our Great Gadgets add-on for Jira.

For getting this issue addressed, please contact our support team by creating a ticket here or by sending an email to support@stonikbyte.com. Once you do this, someone from our team will get in touch with you immediately. 

@Bill Sheboy Thanks for mentioning me in your answer. 

Thank you,

Danut Manda

[Jason Garcia]

APPRECIATE THE HELP!

[Bill Sheboy]

Hi @Jason Garcia -- Welcome to the Atlassian Community!

That gadget is a marketplace addon from Stonikbyte, not a built-in Jira feature.  Please follow up with their support from the marketplace: https://marketplace.atlassian.com/apps/1216564/great-gadgets-for-jira-cloud-agile-charts-reports-kpis?hosting=cloud&tab=support

 @Danut M _StonikByte_ -- This one appears to be related to Great Gadgets.

Kind regards,
Bill

[Jason Garcia]

THANK YOU!!