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Dashboards doesn't show and menu is blank (Standalone server)

Jiri Cerveny
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April 5, 2022

Hello all,

I installed a JIRA software version 8.20.1 at dedicated linux server, applied all licenses and plugins. Database is located at dedicated MSSQL server.

 

The problem I have is following:

When system dashboard is opened nothing is displayed and all menus are not visible. When I click to Administration>System (or any other...i.e. my profile), I get default page 

This site can’t be reached

 

When I copy the link in address bar, delete it and paste it to address bar and hit Enter, it suddenly works like charm and I am able to click all menu items. When I click system dashboard or any other dashboard, I am in the same situation. 

There are no errors in log files, but I get a lot of errors in browser console

image.png

When I enter the whole URL to address link, I get the page

image.png

It is obvious I get a connection error, but we are not calling any external service.

JIRA Software version: 8.20.1

DB: MS SQL 2016

OS: RHEL 7.9 (Maipo)

 

Could I kindly ask you for help?

With kind regards

Jiri

 

 

 

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