Deactivate Internal Note

[neil_matillano]

We need to activate the internal note as it's causing a lot of confusion.

I tried to deactivate it as described here: https://confluence.atlassian.com/jirakb/respond-to-customer-and-internal-comment-tabs-missing-from-comment-in-service-desk-777026999.html

or this one: https://community.atlassian.com/t5/Jira-questions/Deactivate-internal-comments/qaq-p/1118404

But on my side the option is not modifiable even if I am an Admin of our atlassian account...

Please help! This is really annoying a lot of people in my company!

[Daniel Ebers]

Hi @neil_matillano

I can see this topic is frustrating. While the linked solutions seem to have worked for some users in on-oprem (Jira Service Desk, Server) it looks that on Cloud the option is just not available.
Testing on my cloud instance I was not able to deactivate it either.

Regards,
Daniel

[neil_matillano]

I have an empty list here... :(