Deactivation of User Process confirmation

[Ashutosh Kulkarni]

Hello Team, I would like the Verify the Action performed for JIRA-User-Deactivation - if the action taken is correct or some more steps needed :-

Purpose : To Deactivate and Add new users, since unable to add new user due to # of license limitation.

Steps Followed :

1. Logged in with Site Administrator

2. Selected " Users " under User Mgmt and searched the particular user under.

3. Selected the particular user and removed access under the ACCESS - Turned off - "JIRA Software", turned OFF "Jira Service Desk" and Turned Off " Has access to Site ".

4. Further removed from " Groups " if any and Added this user in newly created " Deleted_Users" group for further traceability (if needed).

5. After this action was performed for 1 user, I was able to add one new user which earlier I was not able to.

Just wanted to reconfirm if these steps followed are correct, since I could not find " Active " checkbox as such in User-Screen to deactivate easily in one click. Please comment, thanks.

[Jimmy Seddon]

Hi @Ashutosh Kulkarni ,

I'm not sure how things look in Cloud (I'm using the server version) but if I click on the Edit action for a user there is an active checkbox in the dialog that pops up.

I hope that helps!

-James