Delete customers

[Jana Jäger]

Hello,

I am working in a service projects with external customers who can add issues & feature requests.

Ihave some customers who were added without a company which means that they are not part of a company here in Hira. Some of them didn't even accept the invite. 

I can neither move them or delete them.

Unfortunately it seems that I only have the possibility to delete them when they are part of a company. 

When I click on them & select "View Profile", an error message comes up: "Looks like we’re off the beaten track. We landed here for a user that does not exist. Head back to the directory to search for another user."

Screenshots: Grey are my Companies & Green are the Customers without a Company I want to delete. You can see that I can delete the Companies and the customers in a company but not a single customer which is not part of a company.

Any ideas how I can delete them?

Thank you in advance,

Jana

[Jack Brickey · Accepted solution]

Hi @Jana Jäger , you can manage the customer's access in the admin.atlassian.com area. Note that you must have for Jira administrative permissions to achieve the following.

1. Click on the cog in upper right
2. select user management
3. filter on GSM users and find the customers you wish to suspend.
4. Once you have located the customer on the right hand side, you can click on the… And suspend access. Note suspending access is almost always the best course of action versus deleting or removing the customer. However, if you do wish to truly remove the customer continue to step five.
5. select show details for the desired customer.
6. In the upper right click the… Were you can remove the customer

[Jana Jäger]

Hi, @Jack Brickey thank you so much, it worked!