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Description has to be copy when automation rule created a subtask

Chaitanya B March 10, 2022
  1. While creating subtasks with automation rule I have added descriptions with some values but it's not copying that data when tickets creates.

2 answers

0 votes
Bill Sheboy
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March 10, 2022

Hi @Chaitanya B 

For a question like this, please post images of your complete automation rule and of the audit log details showing the rule execution.  That will provide context for the community to offer suggestions.  Thanks!

Kind regards,
Bill

0 votes
Piyush A (STR)
Community Champion
March 10, 2022

try to copy the description from the parent ticket (the option in automation), this would update the subtask for copy of description

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