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Details on Deactivated users

Mayur Gaikwad_Tech PMO
Contributor
July 18, 2023

Hi, Can someone assist how to find issue details for the assignee who no longer are active in system. Some of the users left the organisation and their access were revoked. Post that I'm unable to search them as reporter in filter search

2 answers

1 vote
John Funk
Community Champion
July 18, 2023

Hi Mayur 

go to Settings > User management and search for the user. 
Click on the user’s name. 
The account ID for the user will be a long stretch of alphanumeric characters. Copy the ID of the user.

Then in an advanced search box use Reporter = and paste in the account ID. You can do the same with the Assignee field.

Mayur Gaikwad_Tech PMO
Contributor
July 27, 2023

These users are removed so unable to search them using these steps

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John Funk
Community Champion
July 27, 2023

Removed as in Deleted? You should never delete users - just make them inactive. 

Try this in a filter to see if it helps: 

assignee in inactiveUsers() and statusCategory != Done

0 votes
Frederik Vantroys
Rising Star
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July 18, 2023

Hi @Mayur Gaikwad_Tech PMO ,

Not entirely sure but can't you search with JQL with 

"assignee = inactiveuser"

Mayur Gaikwad_Tech PMO
Contributor
July 27, 2023

Did tried this option but it says there is no 'inactiveuser' value for 'assignee' attribute.

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