Development Add-On only visible when clicking through from Alert

[Lee Alderdice]

We have a very strange problem going on in Jira Cloud.  The development add-on is enabled and when we can see it, it all works perfectly.

Our problem is that if we view the issue from the backlog, or the board or any other route in to the view issue page the Development panel does not show ... in fact ... neither do the Automation or Agile panels.

However, if we navigate from the alerts pane to view the issue they all show.  This is true for all users of various roles from Administrator down.

Is this a screen configuration issue?  A bug in cloud?  Does anyone experience the same?