Difference between jira cloud, jira desk

[anjali s]

Difference among Jira Cloud , Jira software , jira service management and Jira Align ?

[Geethanjali Katagani · Accepted solution]

Hi Anjali,

Jira Cloud is not a product; Cloud is an environment. Within that environment, you can find Jira Software, Jira Service Management, Jira Align, Confluence, Jira Work Management, Atlas etc. These are individual products.

Differences:

• Jira Software is designed for software development teams and offers features like project tracking, agile boards, issue management, and integration with development tools.
• Jira Service Management focuses on IT service management and allows teams to handle customer requests, incidents, and problem-solving. It includes features like service desk functionality, incident management, and self-service portals.
• Jira Work Management is suited for business and non-technical teams, providing features for project management, task tracking, and collaboration. It helps teams organize their work, set priorities, and streamline processes.
• Jira Align is specifically built for enterprise agility and enables organizations to align business strategy with execution. It facilitates planning, collaboration, and visibility across multiple teams and projects.

Best regards,

Geethanjali

[Mark Segall · Accepted solution]

Hi @anjali s 

Jira Cloud is not a fair comparison in your list.  It's simply where Jira is hosted.  So it would be more suitable to compare it to Data Center (On Prem).  So let's start there:

The main differences are that Cloud is Atlassian's desired future and where they are investing the bulk of their R&D but suffers from limits on features like how many automation executions can be executed or how marketplace apps are allowed to interface with the products. 

As for the products:

• Jira Software: Meant for software teams that work in Scrum/Kanban and have an understanding of Agile best practices
• Jira Service Management: For teams that work in service organizations leveraging frameworks like ITIL and require regular customer interaction/SLAs
• Jira Align: This is basically taking Jira Software to the next level where Agile has been adopted as more of a business-level ways of working and follow a scaled agile methodology such as SAFe

[carolyn french · Accepted solution]

Hi @anjali s ,

Jira Cloud is the hosting method (Data Center is the other hosting method).

Jira software is a product built for software teams, and Jira Service Management is a product built for teams that need to manage service requests, etc.

Jira Software is the #1 agile project management tool used by teams to plan, track, release, and support great software with confidence.

https://www.atlassian.com/software/jira/guides/getting-started/introduction#what-is-jira-software

Jira Service Management makes it easier to categorize service requests, incidents, problems, and changes by organizing and prioritizing these requests in a single place, and keeps your team on track with goals (or service level agreements).

https://support.atlassian.com/jira-service-management-cloud/docs/what-is-jira-service-management/

Jira Align is another product that plays nicely on top of Jira Software.

With Jira Align, keep your teams working in Jira Software while extending coordination and planning to the program, portfolio and enterprise.

https://www.atlassian.com/software/jira/align

While this is a simplified overview, hopefully it helps you to learn about each of the things you asked about.

Carolyn

[Florian Bonniec · Accepted solution]

Hi @anjali s 

Jira cloud is the version of JIRA hosted on Atlassian infrastructure, you have nothing to managed from infra stand point.

Within Atlassian Cloud you have JIRA Software, Service Management and Work Management.

JIRA Server no longer exist but Data Center version replace it.

JIRA Software is meant to bring tools to help managing project development but not only. It brings to jira Scrum/Kanban boards and the ability to manage Sprints

https://www.atlassian.com/software/jira

JIRA Service Management is used to create helpdesk by allowing user who do not require any license (free) to raise ticket from the portal that will be answered by people from your Team (agent, paid).

https://www.atlassian.com/software/jira/service-management

JIRA Align is a cloud based solution that works on top of JIRA to aggregate information at any level in the company.

https://atlassian.com/software/jira/align

Regards