Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Different issue qtys showing for different team members

collette gray March 29, 2022

Hi, I have a number of team members that all have the same access permissions, in the same groups, in the same projects, viewing the same filters with the same permissions

But when they view their boards, they see different quantities of issues, and not always on the same board.

I have impersonated them and see a different qty to them.  Generally a higher number

I have also asked them to view in an incognito window and some users see more issues and others less compared to their normal window.

I have also asked them to view in a different browser and again the same user gets different qty showing.  

I dont know what else to check to work out why the users are all seeing different amounts of issues and the same user is seeing a different amt if logged into an incognito window.

Thanks

1 answer

0 votes
Trudy Claspill
Community Champion
March 29, 2022

Are you using Jira Server or Jira Data Center?

If Jira Data Center do you have multiple Jira nodes?

Maybe it is a discrepancy in the indices on different nodes. Have you considered running a re-index?

Suggest an answer

Log in or Sign up to answer