Directory 'Crowd Server' is not functional during authentication

[chehanlu_126_com]

after  update crowd to 5.0, 

my jira、confluence can't authentication from crowd.

and i grab the request on crowd server like this:

POST /crowd/rest/usermanagement/1/session/jDDLY8MoUNhN5UquoSo1JAAAAAAAAgABY2h5ZGFu HTTP/1.0.
X-Forwarded-Host: crowd.chydan.com.
X-Forwarded-Server: crowd.chydan.com.
X-Forwarded-For: 47.103.146.6.
Host: 47.102.106.105:8095.
Connection: close.
Content-Length: 284.
Accept: application/xml.
Content-Type: application/xml; charset=UTF-8.
User-Agent: Apache-HttpClient/4.5.5 (Java/1.8.0_321).
Cookie: JSESSIONID=AE0C8BBCA50053EA0AFA42B3199AAA69.
Accept-Encoding: gzip,deflate.
Via: 1.1 localhost (Apache-HttpClient/4.5.5 (cache)).
Authorization: Basic Y2h5ZGFuX2ppcmE6Y2h5ZGFuMjAyMQ==.
.
<?xml version="1.0" encoding="UTF-8" standalone="yes"?><validation-factors><validation-factor><name>remote_address</name><value>47.103.146.6</value></validation-factor><validation-factor><name>X-Forwarded-For</name><value>66.112.212.44</value></validation-factor></validation-factors>
##
T 172.31.185.68:8095 -> 47.103.146.6:36452 [AP] #1731
HTTP/1.1 404 Not Found.
X-XSS-Protection: 1; mode=block.
X-Content-Type-Options: nosniff.
X-Frame-Options: SAMEORIGIN.
Content-Security-Policy: frame-ancestors 'self'.
X-Embedded-Crowd-Version: Crowd/5.0.0.
X-Crowd-User-Management-Version: 1.4.
Set-Cookie: crowd.rememberme.token=; Max-Age=0; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/crowd; HttpOnly.
Content-Type: application/xml;charset=UTF-8.
Content-Length: 147.
Date: Fri, 17 Jun 2022 11:35:39 GMT.
Connection: close.
.
<?xml version="1.0" encoding="UTF-8" standalone="yes"?><error><reason>INVALID_SSO_TOKEN</reason><message>Token does not validate.</message></error>
########
T 47.103.146.6:37192 -> 172.31.185.68:8095 [AP] #1739
GET /crowd/rest/capabilities HTTP/1.0.
X-Forwarded-Host: crowd.chydan.com.
X-Forwarded-Server: crowd.chydan.com.
X-Forwarded-For: 47.103.146.6.
Host: 47.102.106.105:8095.
Connection: close.
Accept: application/json.
Content-Type: application/json.
User-Agent: Confluence-7.13.5 (14871).
Accept-Encoding: gzip,deflate.
.

##
T 172.31.185.68:8095 -> 47.103.146.6:37192 [AP] #1741
HTTP/1.1 302 Found.
X-XSS-Protection: 1; mode=block.
X-Content-Type-Options: nosniff.
X-Frame-Options: SAMEORIGIN.
Content-Security-Policy: frame-ancestors 'self'.
Set-Cookie: crowd.rememberme.token=; Max-Age=0; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/crowd; HttpOnly.
Set-Cookie: crowd.rememberme.token=; Max-Age=0; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/crowd; HttpOnly.
Set-Cookie: JSESSIONID=134120010F99A02A4B8D15787FF99C60; Path=/crowd; HttpOnly.
Location: http://crowd.chydan.com/crowd/console/login.action.
Content-Type: text/html;charset=UTF-8.
Content-Length: 0.
Date: Fri, 17 Jun 2022 11:36:48 GMT.
Connection: close.

2022-06-17 19:36:38,421+0800 http-nio-8081-exec-15 ERROR anonymous 1176x216x1 17kjt73 66.112.212.44,47.103.146.6 /login.jsp [c.a.c.manager.application.ApplicationServiceGeneric] Directory 'Crowd Server' is not functional during authentication of 'hanlu.che'. Skipped

[Fabio Racobaldo _Herzum_]

Hi @chehanlu_126_com ,

welcome to the Atlassian community!

First of all please try to perform a new synch on JIRA side. Please let us know if it works.

Fabio

[chehanlu_126_com]

synch is failed 

2022-06-17 20:11:09,232+0800 Caesium-1-3 INFO ServiceRunner [c.a.crowd.directory.DbCachingRemoteDirectory] INCREMENTAL synchronisation for directory [ 10000 ] starting
2022-06-17 20:11:09,232+0800 Caesium-1-3 INFO ServiceRunner [c.a.crowd.directory.DbCachingRemoteDirectory] Attempting INCREMENTAL synchronisation for directory [ 10000 ]
2022-06-17 20:11:09,232+0800 Caesium-1-3 INFO ServiceRunner [c.a.crowd.directory.DbCachingRemoteDirectory] Incremental synchronisation for directory [ 10000 ] was not completed, falling back to a full synchronisation
2022-06-17 20:11:09,232+0800 Caesium-1-3 INFO ServiceRunner [c.a.crowd.directory.DbCachingRemoteDirectory] INCREMENTAL synchronisation for directory [ 10000 ] was not successful, attempting FULL
2022-06-17 20:11:36,400+0800 Caesium-1-3 WARN ServiceRunner [c.a.c.d.ldap.cache.EventTokenChangedCacheRefresher] Could not update event token.
com.atlassian.crowd.exception.OperationFailedException: Internal Server Error
at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.throwError(RestExecutor.java:536)
at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.andReceive(RestExecutor.java:364)
at com.atlassian.crowd.integration.rest.service.RestCrowdClient.getCurrentEventToken(RestCrowdClient.java:997)
at com.atlassian.crowd.directory.RemoteCrowdDirectory.getCurrentEventToken(RemoteCrowdDirectory.java:631)
at com.atlassian.crowd.directory.ldap.cache.EventTokenChangedCacheRefresher.synchroniseAll(EventTokenChangedCacheRefresher.java:47)
at com.atlassian.crowd.directory.DbCachingRemoteDirectory.synchroniseCache(DbCachingRemoteDirectory.java:978)
at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synchronise(DirectorySynchroniserImpl.java:67)
at com.atlassian.jira.crowd.embedded.JiraDirectorySynchroniser.synchronizeDirectory(JiraDirectorySynchroniser.java:77)
at com.atlassian.jira.crowd.embedded.JiraDirectorySynchroniser.runJob(JiraDirectorySynchroniser.java:52)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:443)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:438)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:462)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:390)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:285)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:282)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
at java.lang.Thread.run(Thread.java:750)