Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Disappearing tickets

Iridian
Iridian
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
September 12, 2024

We have a kanban board for our team. tickets on the board are disappearing after a number of days ~30?  I have searched the internet and can't find how to increase/eliminate retention period. I know its there, but it doesn't show up where it's supposed to. 

Answer
Watch
Like Be the first to like this
189 views

3 answers

1 vote
Bharat Kalia
Bharat Kalia
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
September 12, 2024

You can change it under the general board settings Screenshot 2024-09-12 at 3.41.38 PM.png

View More Comments
Bharat Kalia
Bharat Kalia
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
September 12, 2024

Click on ... on the right side of the board and configure board. 

Like
Reply
0 votes
Zdeněk
Zdeněk
Contributor
September 12, 2024

Currently, the issues will disappear in 2 weeks(14 days) when it gets marked as DONE from the core board. 

Maybe check this: https://jira.atlassian.com/browse/JWMCLOUD-21 

Maybe you have a status for example Closed which is not mapped to your board and the tickets are automaticaly transitioned into the status? 

Reply
0 votes
ArulAnthonySebastian Nadar
ArulAnthonySebastian Nadar September 12, 2024

Please check your jql at kanban board.

Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.