Display comments on clone ticket

[mgouirand]

Hello,

Can you please help me with my following automation rule ?

I have a ticket A on project A clone on Project B.

If I add a comment on the ticket clone on project B, I would like to have an automatic comment added to ticket A saying : new comment added on ticket B : ....

We have tried {{comment.last.body}} and it doesn't work as expected. Instead of adding the comment it add the comment before the one I need.

I just need the very last one only.

Thanks for your help,

Marine

[Sayed Bares [ServiceRocket] · Accepted solution]

@mgouirand use triggerIssue instead because you want to copy from the original issue not from the linked issue itself. For example, your last comment body should be {{triggerIssue.comment.last.body}} 

[mgouirand]

Hello @Sayed Bares [ServiceRocket] 

I have tried it and it continues to send me the last comment + previous ones.

[mgouirand]

Wait yes it's working !!!!! I had another rules which duplicates the comments. Thank you very much.