Do we have the capability to create a ticket from email?

[Kojo]

I just have a quick question.

Do we have the capability to create a ticket from email?

[Nic Brough -Adaptavist- · Accepted solution]

Yes, with "create or comment issues" email-handlers in Jira Core or Software, and with the email channels if you are using Service Management.

[Suvradip Paul · Accepted solution]

Hi @Kojo ,

Thanks for posting and welcome to the community.

As you have mentioned you are using Jira Server, Could you please check this documentation - https://confluence.atlassian.com/adminjiraserver073/creating-issues-and-comments-from-email-861253784.html? (check this section - Create a new issue or add a comment to an existing issue under Mail handler)

Please accept the answer if it helps else respond and allow others to share inputs.

Stay healthy and safe.

Cheers

Suvradip