Does JIRA have the ability to use a database to assign certain fields to tickets

[Derek Pence]

We have entities that we do work for. When we get an email into the inbox and the ticket from JIRA creates, it would be nice if based on the email address or email domain that JIRA would be able to assign a certain entity id. I have a database for this already, I'm just not sure if there is a way for the two to speak to each other. Is there an add on that can do that?

[Thomas Deiler]

Dear @Derek Pence,

nope - I don't think that there is a plugin that supports "your database" (which one is it?).

In the end It is not a good idea to let Jira DB talk to another DB. Never write data ito Jira DB on your own - always use the REST API.

You could write a simple middleware app, that is awaiting a web-hook call and then updates the "entity id" with a Jira REST API call.

So long

Thomas